This Privacy Policy explains how EmbarkmentLTD ("Embarkment", "we", "us", "our") collects, uses, stores, shares, and protects personal information when you use our marketplace services.

1. Scope

This policy applies to buyers, suppliers, visitors, support users, and other individuals who interact with our website, accounts, quotes, messaging, and support channels.

2. Information We Collect

• Account data: name, email address, role, and location.
• Profile data: optional avatar and profile-related preferences.
• Commercial data: product listings, quote requests, order details, and related records.
• Communications: support conversations and service-related messages.
• Technical data: IP address, browser type, device details, session identifiers, and usage analytics.

3. How We Use Information

• To provide and operate the marketplace safely and reliably.
• To process registrations, authentication, quotes, and product interactions.
• To prevent abuse, detect fraud, and enforce platform policies.
• To improve product quality, stability, and user experience.
• To send essential operational communications and support responses.

4. Lawful Basis and Consent

We process personal data where necessary for contractual performance, legitimate interests, legal obligations, and consent where required. You may withdraw consent where applicable, subject to legal and operational limitations.

5. Data Sharing

• With service providers who support hosting, security, analytics, and communications.
• With buyers and suppliers where required to facilitate a quote or order workflow.
• With regulators, courts, or law enforcement where legally required.
• With professional advisers during audits, disputes, or compliance matters.

We do not sell personal data.

6. Data Security

We use reasonable organizational, technical, and administrative controls to protect information, including access controls, credential safeguards, encrypted transport where applicable, and internal authorization boundaries.

7. Data Retention

We retain personal data only as long as needed for business operations, legal obligations, dispute resolution, and record-keeping. Retention periods may vary by data type and legal context.

8. Your Rights

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion where legally permissible.
• Request restrictions or object to certain processing activities.
• Request data portability where applicable.

9. Children and Vulnerable Individuals

Our marketplace is not intended for unlawful use by minors or for activities that may harm vulnerable individuals. We reserve the right to remove accounts or listings that breach this principle.

10. Public Interest and Platform Safety

We may moderate content, suspend accounts, and report unlawful behavior to protect users, suppliers, buyers, and the wider public from fraud, harmful goods, misinformation, or abuse.

11. International Transfers

Where data is transferred across jurisdictions, we apply reasonable safeguards consistent with applicable privacy and data-protection requirements.

12. Changes to This Policy

We may update this policy from time to time. Material updates become effective when posted on this page with a revised date.

13. Contact

For privacy questions or requests, contact info@embarkment.co.uk.